These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.
If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
You must be at least [18] years of age to use this website.
By using this website [and by agreeing to these terms and conditions] you warrant and represent that you are at least [18] years of age.
License to use website
Unless otherwise stated, Natural Pool & Spa owns the intellectual property rights in the website and material on the website.
Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use,
subject to the restrictions set out below and elsewhere in these Terms and Conditions.
You must not:
Republish material from this website (including republication on another website); sell, rent or sub-license material from the website;
show any material from the website in public; reproduce, duplicate, copy or otherwise exploit material on this website
for a commercial purpose; edit or otherwise modify any material on the website.
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility
of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of
(or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining,
data extraction and data harvesting) on or in relation to this website without Natural Spa express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without Natural Pool & Spa express written consent.
Restricted access
Access to certain areas of this website is restricted. Natural Pool & Spa reserves the right to restrict access to any areas of this website, or indeed this entire website.
If Natural Pool & Spa provides you with a user ID and password to enable you to access restricted areas of this website or other content or services,
you must ensure that the user ID and password are kept confidential.
Natural Pool & Spa may disable your user ID and password in Natural Pool & Spa sole discretion without notice or explanation.
Reasonableness
By using this website, you agree that these terms set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
Breaches of these terms and conditions
Without prejudice Natural Pool & Spa other rights under these terms and conditions, if you breach these terms and conditions in any way,
Natural Pool & Spa may take such action as Natural Pool & Spa deems appropriate to deal with the breach, including suspending your access to the website,
prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet
service provider to request that they block your access to the website and/or bringing court proceedings against you.
Variation
Natural Pool & Spa may revise these terms and conditions from time-to-time.
Revised Terms and Conditions will apply to the use of this website from the date of the publication of the revised Terms and Conditions on this website.
Please check this page regularly to ensure you are familiar with the current version
Entire agreement
These terms and conditions, together with our Privacy Policy and Cancellation and Refund Policy, constitute the entire agreement between
you and Natural Pool & Spa in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
Refund & Cancellation Policy
Even though Natural Pool & Spa strives to provide the highest standards in quality, safety and guest satisfaction, we are not safe from any unexpected events that might happen before or during your vacation. Therefore, please find our Refund & Cancellation Policy below.
TERMS & CONDITIONS
The information below sets forth the Refund & Cancellation Policy of both online pre-bookings, as well as direct purchases at any of our local spas for: Natural Pool & Spa-.
1. Refund will be provided as following
If the customer cancels…
- up to 24 hours prior to the scheduled time of service: full refund
- less than 24 hours: 50% refund
- delay from 15 minutes after scheduled time: no refund*
- no show: no refund
For cancellations of services or gift certificates purchased online with an open date, the arrival date will be taken as a deadline.
Cancellation of services purchased at the local spa require cancellation directly at the spa reception.
* Delays by 15 minutes or more will be seen as “no show” and result in no refund. For some treatments, you may have the option of a reduced service time.
2. No fee applies, in case of…
- service cancelled by Natural Pool & Spa
- medical reasons
Please note that we are not able to refund any kind of fees, charged or paid to a third party, like Paypal or bank.
Refund will be issued to the original form of payment that you used upon purchase. The accreditation terms are subject to existing bank clearing regulations, which are not controlled by Natural Pool & Spa. In some cases, it may take up to 45 days to see the refund reflected on your account due to country and bank regulations. Natural Pool & Spa strives to provide excellent customer service and guest satisfaction. Therefore, please address any kind of issue directly to our team at the on-site spa, as this is where we can serve you best.